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    Orders & Returns

    Returns Policy

    Trilogía accepts all unopened products within 30 days of purchase.

    If you are not completely satisfied with a Trilogía purchase or gift for any reason, please review our return, refund, and exchange policies below for Trilogia.com and MyTrilogia.com purchases and in-store purchases. Products must be returned in new or gently used condition. Trilogía monitors return activity for abuse and reserves the right to limit returns or exchanges at any point.

    This policy is effective as of May 15, 2020.

     

    Trilogia.com and MyTrilogia.com Purchases

    Trilogia.com and MyTrilogia.com purchases can be easily returned to our headquarters at 849 Almar Ave, Suite C #411, Santa Cruz, CA 95060 for fast processing or by mail if you use our pre-paid return shipping label (follow the return procedures described below). We regret that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error. Please allow two weeks for your return to be processed if sent by mail. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction.

    When you return your purchase to Trilogia.com and MyTrilogia.com by mail and we receive your item within 30 days of purchase, if you paid with a credit or debit card, you will receive a full refund to your credit or debit card for the purchase price of the item. 


    Trilogia.com and MyTrilogia.com Return Procedures

    Trilogia.com and MyTrilogia.com Returns by Mail

    Contact us with your name and order number and let us know you’d like to make a return. Please be sure that you have read and understood our return policy before initiating your return. If you have any questions or need clarification, please note that in your returns inquiry.

    Package your return item in the manufacturer's product box and Trilogía packaging (if possible).

    Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.

    Print the prepaid return label we sent to your email and mail your return via United States Postal Service.

    You will receive an email confirmation when your return is processed.

    Returns are mailed to:

    Trilogía
    849 Almar Ave
    Suite C #411
    Santa Cruz, CA 95060

    It takes up to two weeks to process returns and issue a refund or an online store credit. Return shipments can be tracked with the tracking number on your return label and we will notify you via e-mail once your return has been processed. Please note that your financial institution may take longer to reflect the transaction. If you have any questions about your return, please contact our customer service team.

    Gift Returns

    If you are returning a gift from Trilogía and do not want the refund to go to the purchaser, please contact us to set-up the gift return and we will happily issue you a store credit for the full purchase price.